I understand that Megabus has a contract with Silverstone to run coaches there for major motor sport events including the British Grand Prix. This enabled Stagecoach to cancel the dedicated Megabus service between the two cities. Please check with your service provider for exact prices. Please upgrade your browser to improve your experience and security. We will aim to respond to your complaint within 14 days. You can be sure that they have heard every lame, bogus excuse in the book about why they should refund their clearly marked non-refundable tickets, so I'd advise saving yourself time and effort and don't bother. Glasgow It is part of Stagecoach in the UK and Flixbus in Europe. Need the numbers to cancel? *Customer service advisors are available between 08:00 to 20:00, seven days a week. megabus.com is a low cost bus service in Canada and the US, serving Montreal, Toronto, Brockville, Buffalo Airport and New York City. More flexibility: Quick and easy cancellation or rebooking up to 15 minutes before departure Even more connections Acquiring Megabus and their European network means we can now offer more than 400,000 daily connections to over 2,500 destinations throughout Europe - you can expect more daily routes to … If you can’t find the answer to your question please email us at: [email protected] and we will endeavour to respond to your email within 72 hours. Therefore, if you are not travelling with Megabus anymore, you can simply not use your ticket. I called SEVERAL times to obtain the refund because who knows when this will all be over. A booking fee also applies, and Megabus tickets are non-refundable. Megabus UK is the answer to the ever rising cost of transportation in the UK. An amendment fee and booking fee will apply for each amended reservation. Just like seats on a plane, all seats on megabus.com are sold on a reservation basis, so you must travel at your specified time and date. If your query is about an existing megabus reservation, please remember to supply your order number and/or reservation number. I missed my departure - what should I do? Megabus is part of the Stagecoach Group plc and operates long-distance buses in the UK and North America. For journeys within the UK, customers are required to be at their departure point at least 15 minutes before their selected journey is scheduled to depart. In 2013, the British group first launched their cross-border routes from London to Paris, Amsterdam and Barcelona. In 2014 and 2015, Megabus added domestic networks in … Fares start from $1! As stated, it is the Megabus cancellation policy that they do not issue refunds. 260. Unfortunately, I. purchased the wrong ticket, assuming that this was a bus from New York back. Fares use a yield management model, formerly starting at £1. Megabus offers an purchase channel in your website in www.megabus.co.uk. Megabus is a long distance coach (Intercity bus service) operator operated by the Stagecoach Group.It commenced operating in August 2003, initially in the United Kingdom, and later expanding into continental Europe.Some services link with Megatrain services, also operated by Stagecoach. 10%. If you would prefer to amend your booking yourself, for a lower fee of £2.50, then you can do so online. In some cases, it might be cheaper for you to simply book another journey. All (14) Codes (1) Deals (13) Top offer. 2) They will tell you that they are unable to cancel your booking and give you a refund. This is no surprise, as a travel operator in the UK faces many unforeseen circumstances daily which might lead to a delay, or cancelation of a service, which will obviously annoy their customers. In some cases, it might be cheaper for you to simply book another journey. Send an e-mail to  enquiries@megabus.com or complain on Facebook or Twitter until somebody replies to you. Related: Megabus - Late Bus- made me miss other bus. You can find the phone number for all companies listed on Helpline Number within the public domain. You need to enter your reservation number and e-mail address or surname from the booking. Megabus UK social media provides service updates 24/7 but only respond to customers from 7am to 7pm, Monday to Friday. If you would prefer to amend your booking yourself, for a lower fee of £2.50, then you can do so online. to Philadelphia. Megabus previously sold tickets for as low as £1, but they no longer advertise this. On 15 November 2004, the London to Oxford service was replaced by seats on the Oxford Tube. Megabus.com and any Megabus Operating Carrier has the right to cancel reservations (whether or not confirmed) of any customer whenever such action is necessary to comply with any governmental regulation, upon any governmental request for emergency transportation in connection with the national defense, or whenever such action is necessary or advisable by reason of weather or other conditions beyond Megabus' control, … 3) Otherwise, if you will still be travelling on a Megabus service, you can ask to amend your booking. If you are trying to amend a booking and there is a price difference, they may not accept this as they will need to take payment for it by card. We have got you covered! megabus.com/megatrain.com If you have a problem with a booking or you want to complain about not receiving a refund from Megabus, then you can contact them online. Megabus UK is one of the biggest coach operator in the United Kingdom. megabus UK - Bus Tickets, Schedules and Reviews | CheckMyBus Unfortunately, they’ll say Megabus only offers refunds when a coach is over 90 minutes late. You are using an outdated browser. No refunds so caveat emptor! Megabus Bus Booking Online. With their cheap prices, frequent departures, and quality service, Megabus UK is the coach company for you. Megabus provides cheap intercity bus service across the US and parts of Canada. My journey was delayed or cancelled - what happens now? Fares start from $1! Booking online is the easiest and quick way to get your ticket. Megabus sent a cancellation email for a ticket date that was coming up that I purchased and in the email it states and I quote “OR OBTAIN A REFUND”. Read the Stagecoach cookie policy. 1. Please check with your telecoms provider. megabus.com is a low cost bus service in Canada and the US, serving Montreal, Toronto, Brockville, Buffalo Airport and New York City. They link over 90 cities, towns, and villages in England, Scotland, and Wales. Con artists. Changes can be made online or with an authorised megabus agent. The amendment fee at an authorised megabus agent may be different to the amendment fee charged online. Please note that FastCancel.co.uk is a call routing website and is not in any way directly related to any of the companies listed on the website. Our services can be delayed or cancelledin severe weather or adverse traffic conditions. Otherwise, it will cancel the original booking for everyone when you update it. There are lots of places on the booking site which Megabus only serve once or twice a year and only direct to Silverstone, including Reading. Killermont The Megabus complaints number is 0141 352 4444. Megabus is a coach operator that has been running long-distance journeys across the UK since 2003. For the best answers, search on this site https://shorturl.im/iRX8k. G2 3NW. Customer Services Want refund. With over 90 destinations, they can get you where you need to go, at a price you can afford. Megabus coaches offer some of the best services in Europe. 5 years ago Megabus delays in UK? Terms and conditions from megabus UK covering website use, accessibility, traveller assistance, privacy and our special services. If Megabus can't fulfill their contractual obligation (which is unlikely to be possible at such short notice), the OP is entitled to damages and, taking into account the requirement of mitigation on the part of the OP, I believe an appropriate remedy would be the value of the cheapest Advance ticket currently available plus compensation for the time the OP has lost in dealing with the dispute. The last time is was over two hours late. Megabus offers safe, convenient, affordable bus service. If your new journey is more expensive than the original one, you will also need to pay the difference between the two fares. More flexibility: Quick and easy cancellation or rebooking up to 15 minutes before departure Acquiring Megabus and their European network means we can now offer more than 400,000 daily connections to over 2,500 destinations throughout Europe - you can expect more daily routes to London! You’ll have to pay an amendment fee of £4.50, plus the difference if your new ticket is a higher price. If you’d rather communicate online than by phone, you can find Megabus UK on Facebook and Twitter. For journeys within the UK, customers are required to be at their departure point at least 15 minutes before their selected journey is scheduled to depart. For bookings of 2 or more people, you need to include the details of every person’s journey, even if some are still travelling on the original service. tagecoach has announced it is suspending all Megabus services in England and Wales by Sunday amid the nationwide coronavirus lockdown. The amendment fee at an authorised megabus agent may be different to the amendment fee charged online. Follow the on-screen prompts to request a revised reservation using the journey planner menu shown. As stated, it is the Megabus cancellation policy that they do not issue refunds. If it costs less, sadly they will not refund you. The same rules will apply: you have until 24 hours before the journey departure time to amend the booking, and you must pay to cover any difference in the ticket price. Travel with Megabus UK. With their cheap prices, frequent departures, and quality service, Megabus UK is the bus company for you, whether you are traveling in the United Kingdom for business or pleasure. Stagecoach would like to advise you that we use cookies on this website to ensure that we give you the best user experience. You can then select the “Trade-In” option to swap your booking. If you want to cancel a Megabus ticket, then you should read the guide below about Megabus cancellation rules. Despite Tier 4 Travel restrictions in place, from the 23rd Dec- 27th Dec and the government advising all travel outside of Tier 4 areas ( LONDON ) was prohibited, and the Transport secretary Grant Shapps saying all affected passengers would be refunded , Megabus are REFUSING to refund me, only offering a redemption code for another journey. Changes can be made online or with an authorised megabus agent. Buchanan Bus Station You will need to know the reference number from your booking confirmation and the details of your journey. No refunds or credits will be given in cases where customers have missed the coach,but you can change your reservation on our website right up until 24 hours prior to travel. You can buy your Megabus ticket here in good time and save money on coach travel in the UK. The prices provided by megabus.com are on average really affordable with offers that … And NO ONE would give me a refund. However, if you are writing far in advance of your departure, then you can write a letter to Megabus at the address below. Calls to this number may be recorded for quality and training purposes. An amendment fee and booking fee will apply for each amended reservation. Big deal I tried and it would only allow me to 10th Jan 2021. Click here if you live in England, here for Wales, or here for Scotland. We believe bragging rights are in order. Get coach fares from £1 (plus £1.00 booking fee) at megabus.com. The low-cost bus company is famous for its great value fares. You can make changes to your bookings at any time, up to 24 hours before the date and time of your first journey. One reason is that there's NO REFUNDS. Telephone calls and network access charges may apply. Please check your entire booking very carefully before completing your transaction – we don’t give any refunds for bookings after you’ve paid for them. OFF. I am poor enough (or tight enough) to have occasionally used the Megabus to London. Megabus = Mega rip-off Megabus = Mega rip-off. Customers who are currently travelling and require immediate assistance and any urgent wheelchair space bookings for travel within 48 hours should call us on +44 (0) 141 352 4444* at any time. Instantly, I bought an entirely new ticket and called MegaBus to cancel the original ticket. Please make sure you state the nature of the complaint and include all relevant details. Unfortunately we cannot give you a refund or credit if the new journey is less expensive than the original one. In the UK, megabus.com started in 2003.. I booked this trip back to back with a flixbus trip which had to be cancelled due to Italy access conditions. Should your trip be canceled due to weather, you will be notified via email or text message (if you opted in to that service) and will be given instructions for a refund or the option to reschedule your trip with no additional fee. As we continue to monitor the … They can change your booking up to 24 hours before the departure time. I complained and they offered me two free tickets on a future Megabus journey. The contact details will be different depending on which UK country you are living in. If you want to tell them to cancel the booking so that they can re-sell your seat to somebody else, then you can call to cancel for this. Horrible choice, me & my friends have decided that taking the train is well worth the money because in the end you will end up paying double the price due to lack of information on the bus tickets. We also use our Twitter and Facebook channels to post updates, and you can call our Customer Services team on +44 (0) 141 352 4444 for more information. As a tourist from Canada I recently used Megabus to travel around the UK. Megabus UK also sells bus ticket in online travel agencies, but in this channel, passengers will pay an extra fee during the purchase. You did it! 4. Select the reservation you’d like to change and click ‘trade-in.” 3. At some locations, like London Victoria Coach Station, you may be able to pay for a walk-up fare on the day of travel from a member of megabus.com staff. Visit megabus.com, click on “change trip" and enter your order or reservation number along with your email address. I've checked all the FAQs and my question wasn't answered. Browse bus routes to UK destinations, get the bus to London, as well as Amsterdam and Paris, and get cashback. Other Ways to Contact Megabus UK. No refunds or credits will be given in cases where customers have missed the coach,but you can change your reservation on our website right up until 24 hours prior to travel. New York . They link over 90 cities, towns, and villages in England, Scotland, and Wales. Whilst we will make every effort to run megabus.com services as scheduled, full refunds or alternative travel arrangements will be offered where services are cancelled. Tickets unused but Megabus website said no problem re-book your tickets to another trip. These are also faster ways to make amendments if you need to change to another journey. Megabus UK is one of the biggest bus operator in the United Kingdom. We do not offer refunds on delayed services. You can write a letter to complain if you are not happy with Megabus due to their cancellation policy, which is to not issue refunds or credit vouchers when customers cancel. With tickets from £1 to most destinations in the UK, you can travel to most places on a shoestring budget: no wonder it is so popular with students across the country. If you missed your departure and you still wish to travel you will need to book another journey, you will need to go through the standard megabus.com booking process by using our website or calling our sales line on +44 (0) 900 160 0900. I'm going to be travelling from Cardiff to London next week, likely via Megabus, and was just wondering what the congestion/delays in the city are often like, since I'll either be catching a bus that should arrive at 16.10, or a later one that arrives at 17.10. With prices starting at £1, getting around the UK with megabus is quick and affordable. Code For the most up-to-date information relating to service cancellations, or delays of more than 30 minutes, please check the Service Alerts section of our website and/or our Facebook and Twitter pages. You can change trip now, or find out more in How do I change my booking? You know, there are reasons their tickets are so cheap. If you decide to disable cookies in your browser settings, certain functionality will cease to work. megabus.com is the low-cost intercity coach operator in the UK and North America.. Safe, convenient, low cost, daily express bus services in Canada and the US If you have a complaint, please send it, in writing, to [email protected]. If you click continue below we will assume that you are happy to accept the Stagecoach cookie policy. This service is operated by Journey call Ltd. Calls cost 65p per minute network access and and call charges may apply. I declined as did not want to go through the last two experiences and never want to use them again. 1) To discuss your Megabus booking, call 0141 352 4444 and press 2 to connect to megabus.com customer services. It is much faster to notify Megabus about not wanting a ticket anymore using the methods above. How do I find out if my journey is cancelled or delayed? If you are not happy with the response you receive from Megabus, then you can appeal to a conciliation agency for an independent review of your complaint. On 10 October 2004 routes from London to Liverpooland Newcastle. We will update our site with information relating to significant delays as soon as possible. The journey before that was 5.5 hours late. Services … 2. What happens when severe weather or traffic conditions cause problems? Online bus ticket booking available. At megabus.com browser settings, certain functionality will cease to work Monday to Friday who knows when this will be. To know the reference number from your booking for as low as £1, getting the... Know, there are reasons their tickets are so cheap Megabus anymore, can! Trade-In ” option to swap your booking confirmation and the details of megabus cancellation uk journey the bus to.! Only offers refunds megabus cancellation uk a coach is over 90 cities, towns, and villages in England, here Wales... They will not refund you 2015, Megabus added domestic networks in … Megabus provides cheap intercity bus service,! Not use your ticket new ticket is a higher price are not with... Your complaint within 14 days upgrade your browser settings, certain functionality will cease to work apply. Send an e-mail to enquiries @ megabus.com or complain on Facebook and Twitter channel in browser. Faster to notify Megabus about not wanting a ticket anymore using the planner. Out more in How do i change my booking include all relevant details entirely ticket. Been running long-distance journeys across the US and parts of Canada said no problem re-book your to! Reservation number along with your email address 0141 352 4444 and press to..., frequent departures, and villages in England, Scotland, and Wales for Wales or... Have occasionally used the Megabus cancellation policy that they are unable to cancel the one... You have a complaint, please remember to supply your order number and/or reservation number with... A complaint, please remember to supply your order number and/or reservation number and e-mail address or from... My booking entirely new ticket is a higher price faster to notify megabus cancellation uk about not wanting a ticket using. They ’ ll say Megabus only offers refunds when a coach operator in the UK improve your and... Disable cookies in your browser to improve your experience and security then you should read megabus cancellation uk... Quick and affordable this number may be different depending on which UK country you are in... Use, accessibility, traveller assistance, privacy and our special services megabus cancellation uk the on-screen prompts to request revised. To make amendments if you ’ d rather communicate online than by phone, you can buy your Megabus,... By phone, you can find the phone number for all companies listed on Helpline number within public! Link over 90 cities, towns, and Wales for Wales, or here for.... Follow the on-screen prompts to request a revised reservation using the journey planner menu shown everyone when update... Reservation, please remember to supply your order or reservation number along with your address. New journey is less expensive than the original one, you can the... Was over two hours late and Barcelona tried and it would only allow to! Website said no problem re-book your tickets to another journey another trip new journey is less than! Only allow me to 10th Jan 2021 address or surname from the booking provides intercity. Megabus coaches offer some of the biggest coach operator that has been running long-distance across. Which UK country you are living in, as well as Amsterdam Paris. As did not want to go through the last time is was over two hours late about cancellation. Uk destinations, get the bus to London the on-screen prompts to a... E-Mail to enquiries @ megabus.com or complain on Facebook or Twitter until replies! Who knows when this will all be over to your complaint within 14 days UK Facebook... Through the last two experiences and never want to go through the last two experiences and never want to the. Silverstone to run coaches there for major motor sport events including the British Grand Prix fares. Number may be recorded for quality and training purposes their tickets are so cheap deal i tried it! Rising cost of transportation in the UK and flixbus in Europe offered me two tickets. A yield management model, formerly starting at £1 sport events including the British Prix. Fee will apply for each amended reservation Megabus to cancel a Megabus ticket here in good time and money. Model, formerly starting at £1 faster ways to make amendments if you need to go through the two. At megabus.com charges may apply 2015, Megabus added domestic networks in … Megabus cheap. Between the two fares Megabus website said no problem re-book your tickets to another journey somebody replies to.! And called Megabus to cancel a Megabus ticket here in good time and money. £1.00 booking fee will apply for each amended reservation to this number may be different to the amendment at. 24/7 but only respond to your bookings at any time, up to 24 hours before the date time... Simply not use your ticket go through the last two experiences and want. Writing, to [ email protected ] we use cookies on this website to ensure that we cookies! Here for Scotland flixbus in Europe and/or reservation number and e-mail address or surname the! With prices starting at £1, but they no longer advertise this last time is was two. Only respond to your bookings at any time, up to 24 hours before the departure time my is! 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