Start by visiting the, how to troubleshoot your sound issues with HBO Max, connect your device to your TV using an HDMI cord, Check the connections on your TV to make sure they are tight and secure. .css-dixatk{color:#000000 !important;background-color:!important;}.css-dixatk:hover{color:#141414 !important;background-color:#f0f0f3 !important;}.css-dixatk:focus{color:#141414 !important;background-color:#f0f0f3 !important;}.css-1ay6ky1{line-height:50px !important;}Forums. The article references checking HDMI cables or trying others amd checking settings. For more than four decades, 'Sesame Street' has helped children grow smarter, stronger and kinder by providing preschoolers with the gold-standard in quality educational programming. They should have a ton if not all content in 4k HDR by now but the 1080p looks very good. Did you perform any of the troubleshooting steps? Your user experience will vary depending on what you use to access the service, so the platform you use may seriously impact your enjoyment. Solved: Hello. Ive looked over everything on my end and the only failure point seems to be HBO max. It is limited to this app, and restart usually works, but then it happens again. Archived. Samsung TV (models that support Dolby Digital Plus). Sound quality. Any known work around or fix for this? Make sure the volume on your TV is not low or muted. And different genres, like YA or unscripted, which HBO largely doesn't do. I'm stating I do not use HDMI for sound. Press the Home button on your Roku remote, then go to. We recommend that you connect your device to your TV using an HDMI cord, so that you can  watch your shows on HBO Max. No problems in any other app so far, just HBO. We have been able to log onto the Roku HBO Max app, but there is no audio for anything we try to play in the Roku HBO Max app. I have to say though there is something off with the sound quality since the last update. I use a optical connection between my TV and receiver. ©2021 AT&T Intellectual Property. Apr 27, 2020 799. Viewing 0 reply threads. We would suggest that you reach out to HBO support for more information regarding the function of the app. The service will adjust the video quality based … HBO Max should automatically play the likes of Wonder Woman 1984 in 4K HDR with Dolby Atmos sound. Posted by 7 months ago. Please let us know if that helps answer your question. What section of the article are you referring to? HBO Max will play the highest quality audio and video available for your device. Like 1 out of every 10 times it works, but 9 of 10 times I don't get 5.1 sound even though the program has it. HBO Max is an American subscription video-on-demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. At this time, HBO Max does not offer any titles in 4K on the streaming platform. Picture quality is definitely very good on HBO Max. New to the AT&T Community? Here's what you need to stream in 4K HDR with Dolby Atmos audio: 4K HDR TV that displays Dolby Vision or HDR10; Supported 4K HDR streaming device; High speed internet (25 Mbps or higher, 50+ Mbps is recommended) Dolby Atmos-capable sound system 4K HDR & Atmos on HBO Max Whether you are watching Wonder Woman 1984 or looking forward to one of HBO Max' 17 new movies planned for 2021 (all of them will be available in 4K HDR), you should be enjoying them in the best possible quality. The issues with HBO Max are related to quality of life. Try playing another show or movie to see if the issue is limited to a specific show or movie. More specifically, new movies coming to theaters are also regularly updated in this application with vivid picture and sound quality that will definitely not disappoint you. How to update Chrome browser). “Max is the rest of it. Settings are all correct. With HBO Max, users can enjoy all the movies that are hot in the past right on their devices. You can stream HBO with Dolby Digital Plus audio on TiVo devices. Try turning off Bluetooth on your device to make sure your device isn't sending audio to a Bluetooth accessory (in Settings on your Android or iOS device). This functionality will be added soon. When they launched max they offered no upgrade path for me, as someone who had been consuming their programming for $16.00 a month already through the amazon app for 4 years. Home › Forums › Ask the Speakers › [HBO-MAX]!! Posts. Plug in headphones to see if there's sound. The only app that has any issue is HBO max all other apps work as they should. Same issue! While many old films like The Wizard of Oz have been remastered in 4K Ultra HD, content streamed on HBO Max maxes out at 1080p with Dolby Digital 5.1 sound — even popular titles that have been available in 4K on other streaming services, including Joker, 2001: A Space Odyssey, Blade Runner: The Final Cut, Wonder Woman, and A Star is Born (2108). How do I cancel my subscription or trial? All rights reserved. Get comfy, because you’ve got 100 years of epic entertainment in your hands. On the other hand, when I Airplay from the HBO Max app on my iPad to my Vizio TV, my receiver decodes it properly as DD+ and the TV is showing the incoming audio is DD+ as well. Unplug your TV device, wait a minute, and plug it back in again. Discussion. Video is perfect but only have stereo Sound. AWestCoastDirtyBird. Content that can be streamed in Dolby Digital is identified … HBO Max delivers 1080p at twice the bitrate compared to HBO Now - 3x compared to HBO in Europe. Wow thats pretty poor support. For now, HBO Max has the same video and audio quality as HBO Now, HBO Go and the HBO TV channel -- HD (1080p) and Dolby Digital 5.1 audio. While on a seemingly endless summer vacation with his Grandpa Max and Cousin Gwen, Ben Tennyson discovers an alien watch, the Omnitrix. Stream Ben 10 on HBO Max. Kids all the way up to the young adults. Turn up the volume on your device and in HBO Max (when a video is playing, tap the screen and adjust the volume in the upper-right corner). If you're experiencing low volume or no sound, please try the following: If you're having audio troubles when streaming at HBOMax.com, try the following steps: If Wonder Woman 1984 doesn't appear to play in Dolby Atmos, please see. HBO Max is currently capped to 1080p HD but there is some consolation. We'll be awaiting your response. The only app that has any issue is HBO max all other apps work as they should. While HBO says they have DD 5.1 sound, it’s not true. Ive looked over everything on my end and the only failure point seems to be HBO max. First, make sure your software is up to date by pressing the Home button on your Roku remote, then go to, Next, try switching the audio on your Roku to stereo. What you need. Customized audio and subtitle languages are not yet available on Chromecast. Set HDMI audio to 5.1 uncompressed, then select Bitstream Format and set it to Dolby Digital. Hopefully they'll get this issue resolved in time :) For example, on Amazon Fire TV go to Settings > Display & Sounds > Audio > Dolby Digital Output and then choose Dolby Digital Plus OFF. To learn more about audio settings, go to Surround sound settings on Apple TV. To find out how to do this, search the Internet for 'How to update + name of your browser' (e.g. Close. None of that made a difference. Here are some things to try: By default, Apple TV uses the best audio format available. For now HBO Max's best video quality is HD with standard dynamic range for now and its best audio quality is Dolby Digital 5.1. Very impressive. For additional help, please see Roku's surround sound setup article. Guest [HBO-MAX]!! If changing the audio format to Dolby Digital 5.1 doesn't help, try changing the Audio Format to Stereo. I actually had the same issue with the old HBO Go app too and not with HBO max. Go to Settings > Display & Sound, then scroll to the right and select HDMI audio. I noticed it first on my Roku 3 HBO Now app which output to a vizio sound bar. Hi HBO, thanks for responding. Also, we confirmed that there are no Now, the iconic series comes to HBO with 30-minute episodes, new preschool-relevant themes, new opening and closing songs, an updated set, and new segments, characters, and more. If you're having audio troubles with HBO Max, try the following: Try playing a different show or movie to see if you have sound issues with another show or movie. Our 1.4 million members typically respond within 1 hour. Still need help? Ask a question! I tried every sound setting there is, switching between 5.1 and stereo and bitstream/pcm. HBO Max streaming quality HBO has often been criticized for its low streaming quality. I've been experiencing audio cutouts on my new Chromecast with Google TV. Check the volume control in the HBO Max video player and on your computer to make sure they're not muted or set low. Author. Disconnect and reconnect both ends of your HDMI cable. If the sound problem is limited to a particular show or movie, please let us know using our Contact Us form (choose Email). I am using HBO max what do you mean? If I reboot the TV I get the audio back but then the video lags behind the audio by about half a second. HBO Max è un servizio streaming di video on demand statunitense di proprietà della WarnerMedia Entertainment, una divisione di WarnerMedia della AT&T.. Il servizio è stato lanciato nella primavera del 2020. To do this, on your Apple TV go to Settings > Video & Audio Format > Change Format and choose Dolby Digital 5.1 (instead of Use Best Available). Ball was dropped on this app. Why Kodi shows the audio track is EAC3 but is sending out DD standard is odd. The streaming service offers Dolby 5.1 surround sound on supported devices, but doesn't yet offer the expanded surround sound format Dolby Atmos. Also HBO max came out after I bought both of my LG OLEDS, when I originally bought them all of HBO's streaming content was available to me in the highest quality they had via the amazon prime app. © 2021 Warner Media LLC, All Rights Reserved. If you're still experiencing audio issues, try switching the audio setting on your device to stereo sound. December 29, 2020 at 4:08 am #22193 Reply. By default, HBO Max offers two-channel stereo at a minimum and Dolby Digital ® 5.1 as the maximum. All of our other Roku apps have sound (Hulu, Prime, Netflix, etc). Sound quality. A full reboot of the Chromecast did not solve the issue either. Mainly because going through CBSAA directly I've had nothing but problems on quality of service (choppiness, sound cutting out, etc). Choose the device you're using and try the troubleshooting steps: HBO Max with Dolby Digital Plus audio is available on the following devices: Sound issues may be due to your setup, audio settings, or your network connection. HBO Max review: A solid streaming service with serious holes HBO Max has 10,000 hours of content — but there are too many asterisks By Henry T. Casey 17 December 2020 Settings are all correct. None of my other streaming services require me to crank the volume so high on my TV, but still a great app! The audio output doesn't work the same when casting. In order to get Dolby Digital Plus audio, you need to have a receiver that supports Dolby Digital Plus. HBO Max Needs Dolby Atmos Support Another area where HBO Max lags behind competitors like Netflix, Amazon Prime Video and Disney+ is its sound quality. Sent from my Pixel 4 … This would make the only app that doesn't HBO max. HBO Max doesn’t even support 5.1, much less Atmos. If you're experiencing low volume or no sound, please try the following: Turn up the volume on your device and in HBO Max (when a video is playing, tap the screen and adjust the volume in the upper-right corner). 28. Loving the new Max app, great selections, fantastic new features! Dolby Digital Plus is an audio technology based on Dolby Digital 5.1, the established standard for home theater surround sound. wonder woman 1984 full movie good sound quality. If I'm reading that HBO max does not support audio via optical correct? I use a optical connection between my TV and receiver. If a show or movie is available in Dolby Digital, you'll see. I'm stating I do not use HDMI for sound. It’s the only app I’ve used where surround sound decodes as DD standard and not DD+. If you're using external speakers, check your speaker cables and the volume control. No sound or no Dolby Digital audio . So far it has only happened in the HBO Max app. Plug in headphones to see if there's sound. I upgraded to an Apple TV 4K so I could get the actual HBO Max app, and noticed the same exact issue. Here is more information on how to troubleshoot your sound issues with HBO Max. Sound quality to be ok. Moreover, another area where HBO Max lags behind competitors like Netflix, Amazon Prime Video, and Disney+ is its sound quality. It looks pretty good, but it can't compete with 4K HDR. Stream Sesame Street on HBO Max. Casting ti my vizio 4k TV from my Note 10. HBO Max is the streaming platform that bundles all of HBO together with even more of your favorite TV series, blockbuster movies, plus new Max Originals. If surround sound isn't working, try changing the audio format to Dolby Digital 5.1. This topic is empty. The more information we have, the easier it will be for us to help. This Christmas, HBO Max is doing whatever it takes to make sure your at-home Wonder Woman 1984 viewing experience is movie theater-quality. HBO Max is a trademark of WarnerMedia Direct, LLC. The cast option is part of HBO max in the upper right corner... Its literally a function of the app. Update your browser to the latest version. margaretjwalker08mtz. ... A subreddit dedicated to the HBO Max streaming service. If you're using an AV receiver, make sure your speakers are properly connected to your receiver. Furthermore, in 2020, the grand majority of TV sets sold will be 4K and thus meet the demands of the streaming companies for ideal imagery. Try reversing the ends of your HDMI cable or using a different HDMI cable. This device gives Ben the ability to transform into any one of ten spectacular and powerful aliens! Re: Poor sound quality on HBO Max I am having the same issue with HBOMax on both of my Roku TCL tvs. HBO Max viewers will be able to watch "Wonder Woman 1984" on the streaming service with the highest screen and sound quality, director Patty Jenkins announced. Member. HBO Max has announced Wonder Woman 1984 will be … Make sure the Do Not Disturb option is not enabled on your device.